Shipping & Refund Policy

Shipping Policy

When you place your order before 11am Pacific Time, our team makes every effort to ensure it departs the very same business day. Orders received after 11am PT are typically shipped on the following business day.

Orders placed after 11am PT on Friday will be scheduled to ship the next business day, beginning Monday (unless there is a federal holiday).

While transit times may vary, your order will always arrive within 14 business days, and often much sooner depending on your location.

For standard shipping, we thoughtfully select the most trusted and efficient carrier available at the time of fulfillment. As a result, your order may travel with different carriers, always chosen with your delivery in mind.

Return Policy
We want you to love your skin and your experience with Rewritten. If something’s off, we’ll make it right.

What’s Eligible for a Return?
We accept return requests within 30 days of delivery, even if you’ve tried the product.

To qualify:

• Provide proof of purchase (order number or email)

• Share a brief reason for your return

• For damaged or defective items, we may request a photo

Refunds
Once your return is approved, your refund will typically be issued to your original payment method.

In some cases, we may offer store credit as an alternative.

Do I Need to Ship It Back?
Once your return is approved, we’ll provide next steps, which may include shipping the product back.

Either way, we’ll keep the process simple and clear.

International Orders
Return requests for international orders are accepted only in cases of damage or defect.

Customers are responsible for return shipping unless otherwise noted.

Return Abuse Policy
Our return policy is designed to be fair, transparent, and generous.

We reserve the right to refuse returns or refunds in cases of suspected abuse or fraud, including:

• Excessive or repeat return requests

• Inconsistencies in claims

• Use of multiple accounts to bypass limits

Need Help?
To start a return, email us at: support@rewrittenbeauty.com

Please include your order number and a quick note about the reason for your return.